The Conveyancing Network (TCN) - Terms and Conditions

Welcome to www.theconveyancingnetwork.com

“theconveyancingnetwork.com“ is a website owned and operated by The Conveyancing Network Limited whose registered office is International House, 24 Holborn Viaduct, London, EC1A 2BN a Private Limited Company Registered in England & Wales under registration number 9891300.

The terms “us” or “we” refer to The Conveyancing Network Limited and the term “you” or “your” refers to the user or viewer of our website.

1. General

1.1 If you continue to browse and use this website, including submitting your details through the website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Conveyancing Network's relationship with you in relation to this website.

1.2 If you do not agree to these Terms of Use or our Privacy Policy, you are not permitted to access and use this Website and you should cease such access and/or use immediately.

1.3 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.

1.4 We may change or alter the content of this website and amend these terms and conditions from time to time by updating this page. As these terms are binding on you please check these terms and note any changes.

1.5 You are responsible for making all arrangements necessary for you to have access to our site.

1.6 We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

1.7 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.

2. Our Service & Our Quotation Service

2.1 We provide an independent online service which enables you to research and compare conveyancing quotes, residential survey quotes and other products or services provided by third parties whilst using this Website. Our comparison service is free for you to use. We receive a fee and/or commission from the third party product or service providers when you use our service to obtain quotes for these products and services.

2.2 By submitting your information for conveyancing quotes, it is for the purpose of third party solicitors, conveyancers and approved third party agents and partners, to provide quotes for conveyancing services. By submitting your information for surveying quotes, it is for the purpose of chartered surveyors, approved third party agents and partners, to provide quotes for residential surveying services.

2.3 All conveyancing quotes are provided by Solicitors regulated by the SRA or Licensed Conveyancers regulated by the CLC

2.4 We comply with Chapter 9 of the Solicitors Regulation Authority (“SRA”) Handbook ‘Fee Sharing and Referrals’ (http://www.sra.org.uk/solicitors/handbook/code/part3/rule9/content.page).

2.5 Any solicitor or registered European lawyer to whom we may refer you is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor or registered European lawyer.

2.6 The Solicitors Regulation Authority (the independent regulatory body of the Law Society of England and Wales) permits solicitors to make agreements with their introducing sources for referral work.

2.7 Such agreements must comply with Chapter 9 of the SRA Handbook ‘Fee Sharing and Referrals’ which contains strict rules to safeguard your interests as the customer. The Conveyancing Network Limited and all solicitors who quote for conveyancing services, have entered into a formal referral agreement under Chapter 9.

2.8 Conveyancing fees quoted are fully itemised and detailed. They inlude legal fees, disbursements, appropriate conveyancing searches, land registry fees and VAT at the current rate. Any purchase quote that is subject to UK Stamp Duty (SDLT), will also have this detailed inside the quotation provided.

2.9 Please be aware that nothing on this Website is, or shall be deemed to constitute legal, financial, investment or other advice or a recommendation or endorsement by us in respect of any product or service referred to on this Website. Information on this Website is provided for general information purposes only, should not be relied upon by you and is provided so that you can select the product or service that you feel is most appropriate to meet your needs. You should always check the suitability, adequacy and appropriateness of the product or service that is of interest to you and it is your sole decision whether to obtain or refrain from obtaining any product or service. If you are in any doubt as to the suitability, adequacy or appropriateness of any product or service referred to on this Website, we suggest that you seek independent professional advice before you obtain any product or service via this Website.

2.10 We also provide an independent service which enables you to obtain advice and assistance offline (for example over the telephone) after using this Website either from us or from a third party advisor in connection with certain products or services. We do not charge you any fees or commissions for this service. We receive a fee and/or commission from the third party product or service providers when you use our service to purchase products or services from them.

2.11 Please be aware that nothing on this Website is, or shall be deemed to constitute, an offer by us or any third party to sell to you any product or service or to enter into any contract with you in respect of any product or service. By submitting your details, you are making an offer to obtain the relevant product or service from the relevant third party on its terms and conditions that may be accepted or rejected. The contract for the product or service will only be concluded once your offer has been accepted. You will receive confirmation when your offer has been accepted.

2.12 We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on this Website and without notice from time to time.

2.13 We aim to provide uninterrupted access to this Website but we give no warranty as to the uninterrupted availability of this Website. We reserve the right to suspend, restrict or terminate your access to this Website at any time.

3. Permitted Use

3.1 You are only permitted to access and use this Website for your personal, non-commercial purposes, meaning this Website may only be accessed and used directly by a private individual or by a business to seek a product or service directly for that individual or business and on their own behalf. Access to and use of this Website other than for your personal, non-commercial purposes is strictly prohibited.

3.2 You are not permitted to use this Website:

• In any unlawful, fraudulent or commercial manner.
• To harm, threaten, abuse, embarrass, defame, libel, intimidate or harass another person, or in a way that invades another person’s privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging as determined by us.
• To create, check, confirm, update, modify or amend your own or another person’s databases, records or directories.
• To tamper with, modify, reverse engineer or amend any part of this Website.
• In a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems as determined by us.
• Using any automated software, process, program, robot, web crawler, spider, data mining, trawling or other ‘screen scraping’ software, process, program or system.

3.3 You may operate a link to this Website provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined by us. You must not operate a link to this Website in such a way as to suggest or imply any form of association, approval or endorsement by us.  We reserve the right to require you to immediately remove any link to this Website at any time and we may withdraw any linking permission at any time.

4. Intellectual Property Rights

4.1 The copyright in the information, content, material or data displayed on this Website belongs to us or our licensors. You may temporarily print, copy, download or store extracts of information, content, material or data displayed on this Website for your own personal use, subject to the following conditions:

• It may not be used for any commercial purposes and may not be commercially exploited, published, distributed, extracted, re-utilised or reproduced without our prior written consent.
• You may not use any automated software, process, program or system, robot, web crawler, spider, data mining, trawling or other ‘screen scraping’ software, process, program or system.
• It may not be sold or transferred to any third party.
• The copy must retain any copyright or other intellectual property notices contained in the original material.
• Images displayed on this Website are protected by copyright and may not be reproduced or appropriated in any manner without the prior written consent of their respective owner(s).
• No logos, trade marks or service marks displayed on this Website may be printed or downloaded, except as part of the text of which they form part.
• You must not modify the paper or digital copies of such information, content, material or data.
• It may not be excerpted, utilised, used, reproduced, published, reformatted and/or displayed on any other website without our prior written consent.
• The status of us and our licensors as the authors of such information, content, material or data must be acknowledged.

4.2 Except as set out elsewhere in these Terms of Use, none of the intellectual property rights belonging to us or our licensors in and relating to this Website (including information, content, material or data displayed on it) may be used, copied, modified, published, extracted, utilised, transmitted, displayed, sold, excerpted, reverse engineered, made available, reproduced, reformatted or distributed by you without our prior written consent.

4.3 All intellectual property rights including, without limitation, all copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trade marks, internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved.

4.4 You shall retain ownership of any views, opinions, reviews, ratings, comments, content or material you submit, display, distribute, upload, post, share, publish or otherwise make publicly available on or through this Website (“User Content”). You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use, modify, keep, share, sell, save, copy, distribute, publish, display, excerpt, reproduce, utilise, extract, make available and transmit such User Content in any manner and for any purpose. Additional terms and conditions in relation to User Content (including discussion forums and user reviews) are set out in paragraph 18.

Sections 5, 6 and 7 are important and you should read them carefully as they exclude or limit our liability to you and detail your responsibilities.

5. Exclusions of Liability

5.1 Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or for our fraud.

5.2 We do not monitor, verify or endorse data, material and information submitted or provided by third parties which is included on the Website and you should be aware that such information may be inaccurate, incomplete or out of date. In particular, we do not monitor, verify or endorse the information or quotations collected from the product and service providers as presented to you on the Website. We are not responsible for any data, material or information included on the Website which has been provided by third parties.

5.3 We use reasonable endeavours to ensure that the data, material and information on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. However, we are not able to guarantee that the data, material and information on the Website is accurate or that there are no errors or omissions in the data, material and information.

5.4 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.

5.5 We are not responsible or liable for any indirect losses or damages suffered or incurred by you or for any losses or damages suffered or incurred by you which were not foreseeable by us when you accessed or used the Website.

5.6 We are not responsible for any losses or damages arising from an inability to access the Website, from any use of the Website or from reliance on the data transmitted using the Website where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet.

5.7 Some of our channels will provide you with access to third party websites who will host reviews about some of the products and services available. In some instances you may also be able to access user reviews directly on the Website. Regardless of whether you are transferred to a third parties website or read a user review on the Website, the views expressed therein do not represent our views or the views of our associated companies and we are not responsible or liable for the accuracy or content of any such views or expressions.

5.8 If you are a business user, please note that in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

5.9 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site;
• use of or reliance on any content displayed on our site; or
• use of the services or goods of any advertiser on our site.

5.10 You agree to defend, indemnify, and hold harmless The Conveyancing Network Limited, its officers, directors, employees, affiliates and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material or your breach of the terms of these Terms and Conditions. The Conveyancing Network Limited shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding.

6. Exclusion of our liability in respect of third party advice, assistance, websites and products or services

6.1 Please be aware that the information and descriptions of products and services on this Website may not represent the complete descriptions of all the features and terms and conditions of those products and services. You must ensure that you carefully read all the features and terms and conditions of any product or service before applying for it.

6.2 You can apply for a number of products and services via this Website. These products and services are not provided by us but are instead provided by third parties over whom we do not have control. It is your responsibility to satisfy yourself that you wish to obtain any product or service before doing so. We are not responsible or liable for any loss or damage you may suffer or incur in connection with any product or service you obtain after using this Website or for any acts, omissions, errors or defaults of any third party in connection with that product or service.

6.3 If you apply for and obtain any product or service, you will be contracting with a third party who will be providing that product or service to you on their own terms and conditions. It is your responsibility to ensure that you understand and agree with those terms and conditions before entering into a contract to obtain that product or service. We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions applying to any contract entered into by you with any third party in relation to any product or service or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions.

6.4 We provide links from this Website and from emails sent to you as part of our service to the websites of third parties. These websites are owned and operated by third parties over whom we do not have control. You access and use these third party websites at your sole risk and your sole discretion. You are solely responsible for any use of these third party websites and for any decision to obtain or refrain from obtaining any of the products or services available on such third party websites. Any links to third party websites are provided for your interest and convenience only. We do not endorse, recommend or accept responsibility for such third parties, their products or services, their websites or for any information, opinions or views given or advice provided by such third parties (whether on their websites or otherwise). We are not responsible or liable for any loss or damage you may suffer or incur in connection with your use of any third party websites or for any acts, omissions, errors or defaults of any third party in connection with their website.

6.5 Any views, opinions, advice or assistance which is given or provided to you by a third party after you have used this Website do not represent our views, opinions, advice or assistance and are not checked, monitored, reviewed, verified or endorsed by us. We do not endorse, recommend or take responsibility for any third party who provides you with any views, opinions advice or assistance. You act or refrain from acting on any third party’s views, opinions, advice or assistance at your sole risk and sole discretion and you are solely responsible for any decision to act or refrain from acting on such views, opinions, advice or assistance. We are not responsible or liable for any loss or damage you may suffer or incur in connection with such views, opinions, advice or assistance including in relation to their accuracy, truthfulness or completeness or for any acts, omissions, errors or defaults of any third party in connection with such views, opinions, advice or assistance.

6.6 Your use of any third party website will be governed by the terms and conditions of use and privacy policy applicable to that website. Such terms and conditions of use and privacy policy will be different from these Terms of Use and our Privacy Policy. It is your responsibility to ensure that you understand and agree with the terms and conditions of use and privacy policy of any third party website before using that website. We are not responsible or liable for any loss or damage you may suffer or incur in connection with the terms and conditions of use or the privacy policy applying to any third party website or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions of use and/or privacy policy.

6.7 Please be aware that whilst this Website provides information on a range of products or services, there may be other products or services available on the market which are not shown on this Website and which may be more appropriate or suitable for you than those shown on this Website.

6.8 You agree to defend, indemnify, and hold harmless The Conveyancing Network Limited, its officers, directors, employees, affiliates and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material or your breach of the terms of these Terms and Conditions. The Conveyancing Network Limited shall provide notice to you promptly of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit or proceeding.

7. Your Responsibilities

7.1 You must take all reasonable precautions (including using appropriate virus checking software) to ensure that any information, content, material or data you provide (including User Content as described in paragraph 4.5) is free from viruses, spyware, malicious software, trojans, worms, logic bombs and anything else which may have a contaminating, harmful or destructive effect on any part of this Website or the websites of third parties or any other technology.

7.2 You may complete a registration process as part of your use of this Website which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone. Where you do disclose to or share with anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on this Website using your username, password and/or other identification information.

7.3 You must check and ensure that all information, content, material or data you provide on this Website is correct, complete, accurate and not misleading and that you disclose all relevant facts. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data you provide on this Website is not correct, complete and accurate or if it is misleading or if you fail to disclose all relevant facts.

7.4 Before you obtain any product or service from a third party, you must check all of the information, content, material or data held by the third party about you to ensure it is correct, complete, accurate and not misleading and that you have disclosed all relevant facts. It is your responsibility to identify and correct any mistakes or errors in the information, content, material or data held by the third party about you before you obtain any product or service. Failure to do so could invalidate the product or service provided by the third party. We do not accept any responsibility or liability for any loss or damage you may suffer or incur if any information, content, material or data held by the third party about you is not correct, complete and accurate or if it is misleading or if you have failed to disclose all relevant facts.

7.5 You are solely responsible and liable for your conduct on this Website and for your User Content. You must ensure that:

• You own your User Content or otherwise have the right to grant the licence set out in paragraph 4.4.
• Your User Content does not violate or infringe any privacy rights, intellectual property rights (such as copyright, database rights and trade marks) or other rights of any third party (including any right of confidentiality).
• Your User Content does not violate or infringe any law.
• Your User Content is true, complete, accurate and not misleading where it relates to facts, or is genuinely held where it relates to an opinion.
• Your User Content is not harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable.

7.6 You must get permission from any other person about whom you propose to provide information before you provide it. In submitting any other person’s details, you are confirming to us that you have their permission to do so and that they understand how their details will be used.

7.7 You agree that you will be liable to us for any damage, loss, claim, demand, liability or expense (including reasonable legal fees) that we may suffer or incur arising out of or in connection with your conduct on this Website and/or your User Content.

8. Security and Passwords

8.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

8.2 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@theconveyancingnetwork.com.

8.3 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.

9. User Generated Content (including discussion forums and user reviews)

9.1 You agree that any User Content (as described in paragraph 4.4) will comply with this paragraph 9 and the User Content Standards.

9.2 You are not permitted to use this Website to:

• Collect email addresses or other contact information of others for the purposes of sending unsolicited emails or other unsolicited communications.
• Promote or encourage illegal activity.
• Do anything that is unlawful, harmful, fraudulent, threatening, defamatory, embarrassing, distressing, infringing, abusive, inflammatory, intimidating, harassing, libellous, stalking, profane, obscene, indecent, inappropriate, hateful, discriminatory or racially, ethnically, sexually or otherwise objectionable or for the purpose of harming or attempting to harm minors in any way.
• Do anything which violates the rights of others (such as rights of privacy).
• Impersonate any other person or falsely state or otherwise misrepresent yourself.
• Upload, post, transmit, distribute, share, store or otherwise make publicly available any personal information of any other person including names, addresses, phone numbers and email addresses.
• Upload, post, transmit, distribute, modify, reproduce, share, store or otherwise make publicly available any information, material, data or content that infringes any patent, trade mark, trade secret, copyright or other intellectual property right of any other person.
• Send any unsolicited or unauthorised advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’ or any other form of such solicitation.
• Post links to alternative community groups or forums except with our prior written consent.

9.3 We reserve the right, but have no obligation, to review or monitor any User Content. We are not responsible or liable for the review or monitoring of any User Content.

9.4 We reserve the right to close, delete, edit, refuse to post, amend, modify or remove (without notice) any User Content at our sole discretion for any reason, including without limitation User Content that in our sole opinion breaches these Terms of Use.

9.5 You agree that any information you provide to us about yourself will be true, accurate and complete, and that you will ensure that this information is kept accurate and up-to-date at all times.

9.6 You agree that we may disclose your identity (including your name, email address and contact details) if required to do so by law, any court, the Financial Services Authority, the Office of Fair Trading or any other applicable regulatory, compliance, Governmental or law enforcement agency.

9.7 We advise you to think very carefully before posting or uploading any personally identifiable information about you on this Website.

9.8 Notwithstanding our lack of responsibility for user generated content, should we acknowledge and agree with any complaint or request to close, delete, edit, amend, modify or remove content, we will take this action within 10 working days of acknowledgement.

9.9 If you consider that any User Content is contentious or breaches these Terms of Use, you can report this by email to support@theconveyancingnetwork.com or in writing to our postal address addressed to The Conveyancing Network Limited, International House, 24 Holborn Viaduct, London, EC1A 2BN. Emails will be responded to within two working days, postal enquiries within 10 working days of receipt.

10. Miscellaneous

10.1 If any provision of these Terms of Use is held to be unlawful, invalid or unenforceable, that provision shall be deemed deleted from these Terms of Use and the validity and enforceability of the remaining provisions of these Terms of Use shall not be affected.

10.2 These Terms of Use constitute the entire agreement between you and us relating to your access to and use of this Website and supercedes any prior agreements (including any previous terms of use of this Website).

10.3 No failure or delay by us in exercising any right under these Terms of Use will operate as a waiver of that right nor will any single or partial exercise by us of any right preclude any further exercise of any right.

11. Governing Law

11.1 These Terms of Use and your access to and use of this Website shall be governed by and interpreted in accordance with English law.

11.2 Each of you and us submits to the exclusive jurisdiction of the courts of England and Wales in connection with these Terms of Use and your access to and use of this Website (including any claims or disputes).

12. Feedback

Please email any comments or enquiries to support@theconveyancingnetwork.com.

Written complaints can be sent to our postal address addressed to The Conveyancing Network Limited, International House, 24 Holborn Viaduct, London, EC1A 2BN. Emails will be responded to within two working days, postal enquiries within 10 working days of receipt.

If you are unhappy with any product you have obtained from a third party or have any complaint regarding any third party, you should address your complaint directly to that third party.